Who provides ProgressLoop, and what this covers
These terms govern the relationship between Simeon Rosenov Simeonov (“we”, “us”) and you, when you use the ProgressLoop iPhone app, its Apple Watch companion or the website at progressloop.eu. ProgressLoop is published by an individual and not by a company.
When you make an account in the app - with an email address and a password, or by signing in with Apple or with Google - you are asked to confirm that you have read and accept these terms and the Privacy Policy, and we record when you did. Making an account and using the service is accepting them. If you do not accept them, do not make one - the public pages of the website can be read without an account.
For questions and notices: hello@progressloop.eu.
Definitions
- The service - the ProgressLoop iPhone app, the Apple Watch app that comes with it, the account behind it and the website, taken together.
- You, or the user - the person who registers and uses an account. An account is personal and belongs to one person.
- Your content - everything you put into the service: the exercises, workouts and programmes you create, the sessions you log and the notes you write on them, the workouts you schedule, your measurements, your check-ins, your progress photos and the reviews you write - and the workouts, programmes, exercises, sessions and plans a trainer puts into your account for you.
- A trainer - a user who has switched on a trainer profile. A client - a user whose application a trainer has accepted, for as long as that coaching lasts.
- A booked session - a time a client and their trainer arrange through the service. A review - the stars and optional comment someone a trainer coaches, or has coached, gives that trainer.
- Our content - the app itself, the website, the interface, the shared exercise catalogue and the ready-made workout and programme templates we publish.
Registering, and when this starts to apply
You make an account either with an email address and a password, or by signing in with Apple or with Google, which makes one without either. You are asked to accept these terms and the Privacy Policy before the account is made, whichever way you do it. They take effect between us when the account is made, and stay in effect until it is deleted.
You must be at least 16 years old - or older, if the country you live in sets a higher age for agreeing to online services on your own. The service is not intended for children.
The app is distributed through Apple's App Store. Apple's own terms govern the download itself and your relationship with Apple, and apply alongside these. The Apple Watch app is part of that same download rather than a separate one, and it needs a watch running watchOS 26.2 or later.
What the service is, and what it is not
ProgressLoop is a tool for planning training and keeping a record of it. It lets you build workouts and training programmes, run a session and log each set, keep body measurements and progress photos, plan when you will train, and read back what you have done. It also lets you find a personal trainer, give them access to that record, book sessions with them and review them. That is the whole of what it offers.
The Apple Watch app is part of the service, not a separate one. It is installed with the iPhone app and signed in by it; there is no account, no purchase and no sign-in of its own. Once signed in it runs a session on its own, over the watch's own connection, with the phone out of reach. What it does is run a session and show you the day - it shows the same weight suggestions as your phone and lets you swap an exercise for the current session. You cannot create or edit plans on the watch, and most iPhone app features are not available on it. Each session you train on it is recorded in Apple Health as a workout, which is also what keeps the watch running with your wrist down. The Privacy Policy says exactly what that workout contains, which three figures ProgressLoop saves - average and peak heart rate and active energy - and who else can access the workout in Apple Health.
It is not medical, physiotherapeutic, dietary, psychological or diagnostic advice, and it does not replace a consultation with a qualified professional. The app itself is not coaching, and nothing it shows you is written for your particular body, your particular history or your particular condition. Before starting or changing how you train - and especially if you are pregnant, injured, recovering, unwell, taking medication or living with a chronic condition - take advice from a doctor or another suitably qualified professional. If something hurts, stop.
A personal trainer you find through ProgressLoop is a person, not the app and not us. What they tell you, and the plans they write for you, are their advice, given on their own responsibility - see Personal trainers below.
The figures the app shows you - calorie, protein, fat and carbohydrate targets, estimated one-rep maxima, rates of weight change, suggested loads for your next set - are arithmetic on what you told it, not clinical assessment. A suggested load is a suggestion, calculated from your last session that was not a lighter day; it does not know how you slept, what you ate or whether your shoulder is sore, and it does not read your notes. Marking a session as a lighter day only keeps the load from being pushed up in it and its weights from being where the next one starts; it is not the app judging whether you are fit to train. You decide what you lift, and you are responsible for that decision.
An AI training review is a reading, not a coach. If you turn the feature on, a language model run by OpenAI is handed the figures of a week, which of its sessions were lighter days and the notes written on its workouts, word for word - never your name, email address or photos - and writes back what it makes of them: a sentence about the week, which lifts look stalled, where volume moved, whether anything seems worth changing. While the feature is on, the app asks for that reading of each week that has just finished by itself. That is a machine's reading of your own numbers and notes, produced in seconds, with nothing but those to go on. It can be wrong, it can miss the obvious, and it knows nothing about your body, your sleep, your injuries or your life beyond what a note happens to say - which it can take into account but cannot check. Treat it as one more figure on the screen, not as advice, and take nothing in it as a reason to train through pain or against what a professional told you. It is off until you turn it on, and the Privacy Policy says exactly what is sent to produce it.
We do not promise any particular result. Nobody guarantees that using the service will make you stronger, lighter, heavier or healthier.
Your account
Keep your password to yourself and keep your device secure. If you sign in with Apple or Google, that account is the key to this one: there is no password here to change or reset, so keeping it secure - and keeping access to it - is what keeps you in. Anything done through your account is treated as done by you. What a trainer does in your account is done through theirs, is recorded as theirs, and is treated as done by them. Tell us at once if you think somebody else has got into your account, and we will invalidate the sessions on it.
Keep the email address on the account working. It is how you confirm the account and reset a forgotten password, and how we reach you about anything that matters. An account made with Sign in with Apple can have no address at all, if you chose to share none: there is then nothing for us to email, notifications on your iPhone are the only way we can reach you, and one cannot be added afterwards - sharing an address at sign-in is the choice, and it is yours.
Messages about coaching, sessions and plans sent to you reach you by email, as a notification on your iPhone, or both, as you choose in Settings for each topic; until you choose, they come as notifications. A notification depends on Apple delivering it and on your iOS settings showing it, and if notifications are off in iOS it can arrive unseen with no email in its place. Neither is a guarantee: for anything that matters, such as whether a session is still on, check the app.
What you may and may not do
You may use the service for your own training, on as many of your own devices as you like, and - if you switch on as a trainer - to coach the people whose applications you accept. You may not:
- break the law with it, or use it against anybody else's rights;
- get round access, security or rate limits, extract content automatically, overload the service or send malicious code through it;
- copy, publish, sell or hand our content to others, decompile or reverse-engineer the app, or fold it into something else, beyond what the law expressly allows;
- share an account with someone else, or register on somebody else's behalf;
- use the trainer directory, an application, a session request or a note to advertise, to harass anyone, or to contact anyone about anything but coaching;
- write a review that breaks the rules under Reviews of trainers below;
- upload a photo of anybody but yourself, or anything you have no right to upload.
Your content, and ours
Your content stays yours. You grant us only the permission needed to run the service for you: to store it, back it up, show it back to you across your devices, show it to your trainer if you have one, and - if you coach - copy a plan of yours to the client you send it to, with any exercises of your own that it uses. Nothing more. We publish none of it except the reviews you choose to write, and we do not use it to train anything or to sell anything. The same holds for the AI training reviews: the week's figures and notes sent to produce one are used for that reading and, under the provider's API terms, not to train its models.
The service has no feed. The only other user who can ever see your record is a trainer you applied to and who accepted, while they coach you - and your progress photos only if you turn sharing on for them. The one thing that goes the other way is a plan you send a client as their trainer: that copy, its note and the exercises of your own it uses are theirs to read, and stay with them if they add it. If you switch on as a trainer, your trainer profile, your rating and the review comments you have not hidden are shown to everyone who browses the directory, and your session hours to the clients you coach.
A review is the one thing you publish. By writing one you let us show its stars as part of the trainer's average, and its comment beside your first name and last initial, to everyone who browses the directory, for as long as the review exists. We do not edit it, and you can change or delete it whenever you like.
Adding a planned workout to Apple Calendar or Google Calendar puts a copy of it in that calendar. From then on the copy is governed by that calendar and its provider's terms rather than by these, and changing or deleting the plan in ProgressLoop does not change it.
Turning on calendar sync, for your iPhone Calendar or a Google Calendar you connect, lets us keep copies of your plans - and, if you coach, of your booked sessions - in that calendar, and move or remove them while the sync is on. Those copies sit in a calendar governed by its provider's terms. Any you keep after turning the sync off are ordinary events of that calendar and are no longer updated.
Our content stays ours. The app, the website, the interface, the name and the marks, the shared exercise catalogue and the templates we publish are protected by intellectual property law. Using the service gives you a personal, non-transferable licence to use them for your own training, or to coach your clients, and no other right.
Taking a copy of a published template puts an ordinary workout or programme in your account, and from that moment it is your content to edit as you like - that copy is what the templates are there for. A trainer can take one into a client's account the same way, and that copy is the client's.
Personal trainers
Any account can switch on as a trainer and be listed in a directory, and any account can apply to one trainer at a time. What we provide is the directory, the application and the access it grants. The coaching itself is between the two of you.
We do not vet trainers. Switching on as a trainer takes no qualification, certificate, insurance or check of any kind, and being listed does not mean we have verified, recommended or endorsed anyone. A trainer does not work for us and does not act on our behalf. Before you rely on one, satisfy yourself about who they are and what they know. Section four applies to what a trainer tells you as much as to anything else: take nothing from them as a reason to train through pain or against medical advice.
As a client, once a trainer accepts you they have access to your record, as the Privacy Policy sets out in full: they can see what you log, put workouts, programmes and exercises into your account, change or delete the workouts, programmes and sessions in it, make a programme your active one, start and log a session with you, and plan your schedule. Your progress photos stay private unless you turn sharing on. A live session can be saved by both of you, and the last save wins, so log one at a time.
As a trainer, you agree to describe yourself honestly and claim no qualification you do not hold; to use a client's record only to coach that client, keep it confidential, and copy nothing out of it for any other purpose - which includes the clients' names and notes that calendar sync writes into your own calendar; to change or remove what is in a client's account only as part of coaching them; and to follow the law and any professional rules that apply to coaching where you work. You are responsible for your advice and for what you do in a client's account.
Money and arrangements. ProgressLoop takes no payments and is not a party to anything agreed between a trainer and a client. Whether coaching is paid, what it costs, where you meet and what happens if it goes wrong is settled between the two of you, outside the service.
Booked sessions. A trainer can publish the hours they take sessions in; a client they coach can ask for a free time in them, and the trainer confirms or declines. A trainer can also book a client in directly or move a session, a client can ask for a new time, and either of you can cancel. What we provide is the list of free times, the record of each request and its answer, and the email or notification that tells the other person. The session itself - where and how it happens, whether it is paid, and what happens if one of you cancels late or does not turn up - is arranged between the trainer and the client, and we are not a party to it. A confirmed session on your schedule is a record of what the two of you agreed, not a promise from us that it will take place.
Ending it. Either of you can end the coaching at any time, with or without a note, and the other is told by email or notification. The trainer's access stops at once, and what they put into your account stays yours. A client who ended it may apply to the same trainer again whenever they like. After a trainer declines an application, after an application is withdrawn, or after a trainer ends the coaching, the same client can apply to that trainer again after one week - a bound on how often one person can put a mail in front of another. Anyone else can be applied to at once.
A trainer who stops taking clients, or hides their profile, keeps the clients they already have. Suspending an account under “Ending it” below also takes its trainer profile out of the directory.
Reviews of trainers
Anyone a trainer coaches, or has coached, may give that trainer one review: one to five stars and, if they like, a comment. Writing again changes it, and its author can delete it at any time. The comment is public - the Privacy Policy says exactly who reads it and what is shown beside it - so write nothing you would not want every user of the directory to read.
What a review may contain. A review has to be honest, and about the coaching you had from that trainer. It must not be abusive, threatening, discriminatory or defamatory; it must say nothing about anybody's private life - the trainer's, another client's or anyone else's - beyond the coaching itself; and it must not advertise anything, or be written in return for payment or a favour.
A review is its author's own words. It says what the person who wrote it thinks, and they are responsible for it. We do not write, edit or endorse reviews, and we do not check them before they appear. A trainer's rating is the average of the stars their reviewers gave, and nothing more.
What a trainer controls. A trainer sees every review of them and can show or hide each comment on their public profile, and that is the whole of their control over it. Hiding a comment takes the words off the profile and leaves the stars in the average, so a rating cannot be raised by hiding the reviews that lowered it. A trainer cannot edit or delete a review. Being listed as a trainer means accepting that the people you coach may review you, and that the directory shows your average and the comments you have not hidden.
Availability, changes and support
We make reasonable technical and organisational efforts to keep the service available and secure, but we do not promise uninterrupted, error-free operation. Short interruptions for updates and maintenance are possible; they are normally planned for quiet hours and kept to what is necessary. Urgent work may happen without notice.
Features and content may be updated, added or removed where security, quality, the law or the development of the service calls for it. A feature can also be withdrawn, or held back, because it is not ready.
The AI training reviews depend on a third-party model provider, and every reading costs money. So a reading can be refused when the provider is unavailable, a reading of any one week can be generated at most once every two minutes and ten times in all, counting the first reading and any retry after a failure, and the feature may be changed, limited or withdrawn without that making the rest of the service any less what it was.
Notifications travel through Apple's push service and Google Calendar sync through Google's, and neither is ours. A notification or a calendar update can arrive late or not at all when one of them is unavailable or refuses it.
So far as the law allows, we are not responsible for interruptions or loss caused only by your device or connection, by third-party services outside our control, by force majeure, or by use in breach of these terms.
It is free
ProgressLoop costs nothing. There is no subscription, no trial that turns into one, no in-app purchase and no advertising inside the app, and we take no payment details of any kind. If a paid tier is ever introduced, it will be announced in advance, it will not silently start charging for what is free today, and these terms will be updated before it exists rather than after. Any fee a trainer charges is agreed between you and them, outside the service, and none of it passes through us.
Ending it
You may stop at any time and delete your account from inside the app. What that erases is set out in the Privacy Policy. You do not have to give a reason and nothing is owed either way. Deleting your account also ends any coaching you are part of, as trainer or client, and the other person is told it has ended. It cancels any session still booked with somebody else, and deletes the reviews you wrote and, if you are a trainer, the reviews of you.
We may suspend or limit access where it is necessary and proportionate - a serious or repeated breach of these terms, a threat to the security of the service or to other people, or a legal requirement. Where circumstances allow, we say what happened and give you a chance to put it right first. Where a suspension turns out to have been unjustified, access is restored.
Liability
We are responsible under applicable law for providing the service and for its conformity. Nothing here excludes or limits liability that cannot be limited by law - including for intent or gross negligence, for death or personal injury caused by negligence, or any mandatory consumer right you have.
Beyond that, and so far as the law allows: the service is a record-keeping and planning tool, and we are not liable for injury, illness or loss arising from how you choose to train, from figures you acted on without professional advice, or from decisions taken on the basis of what the app displayed. Section four says why. Nor are we liable for the advice, conduct or qualifications of a trainer you found through the service, for what a trainer does in a client's account, for anything agreed between a trainer and a client, for a booked session that did not go as arranged, or for what a review says, which is its author's.
Keep your own copy of anything you cannot afford to lose. We take backups and we run the service carefully, but no service is proof against every failure.
Personal data
How your personal data is handled - including your body measurements, progress photos, workout notes and lighter days, which are treated as health data and processed only with your explicit consent, and the week's figures, lighter days and workout notes sent to OpenAI only if you turn AI training reviews on, what a trainer you apply to can see, who reads a review you write, what reaches a calendar when you add a plan to one or turn on calendar sync, and what a notification carries and who delivers it - is set out in the Privacy Policy, which forms part of your relationship with us alongside these terms.
Changes to these terms
These terms may change when the service, the law or the way it is provided changes. The new version and its date are published here. For a change that materially affects your rights, reasonable advance notice is given, and you are free to delete your account instead of accepting it. Continuing to use the service after a change takes effect means you accept it.
Complaints, applicable law and disputes
Complaints go to support@progressloop.eu and are answered within a reasonable time, given the complexity of the matter.
Bulgarian law applies, without depriving a consumer habitually resident in another country of the protection of the mandatory rules that apply to them there. Consumers in the European Union may also use their national consumer-protection body or an alternative dispute resolution scheme where one is available.
If one clause turns out to be invalid or unenforceable, the rest stay in force, and the invalid clause is replaced by the applicable rule of law or by a valid clause that comes closest to its permissible purpose.